TERMS OF SERVICE (Steady Review)
Last Updated: [Insert Date]
These Terms of Service (“Terms”) govern your use of the Steady Review platform and services. By accessing or using our services, you agree to these Terms.
1. Description of Service
Steady Review provides tools that automate:
Review request messaging
Customer follow-up workflows
Feedback filtering
SMS and email communication
Integration with CRM systems
You are responsible for ensuring your business uses our tools in a lawful and compliant manner.
2. User Responsibilities
By using our service, you agree to:
Provide accurate business and customer information
Use our platform for legitimate business purposes
Comply with SMS regulations, including consent-based messaging rules
Avoid spam, abuse, or unauthorized contact of consumers
You confirm that your customers have provided consent for communication.
3. Account Management
You are responsible for:
Maintaining confidentiality of login credentials
Ensuring only authorized individuals access your account
Updating your information when necessary
We may suspend accounts that violate these Terms or legal messaging policies.
4. Payments and Billing
By subscribing to our service, you agree to:
Pay all applicable fees on time
Allow automatic billing for recurring subscriptions
Understand that fees are non-refundable unless stated otherwise
We may adjust pricing with notice.
5. Messaging Compliance
You agree to follow:
TCPA (Telephone Consumer Protection Act)
A2P 10DLC carrier rules
Anti-spam regulations
Misuse of messaging features (spam, harassment, fraud) will result in account termination.
6. Data Ownership
You retain ownership of your customer data.
We process data only to deliver services you request.
We may aggregate anonymized data for analytics but never expose identifiable information.
7. Service Availability
We aim for uninterrupted service but do not guarantee:
100% uptime
Error-free operation
Instant message delivery
We are not responsible for delays caused by:
Carriers (AT&T, T-Mobile, Verizon)
CRM integrations
Third-party software outages
8. Limitation of Liability
Steady Review is not liable for:
Lost revenue
Missed messages
Damages related to misuse of the platform
Third-party system failures
Customer feedback or reviews generated through the platform
Your use of the platform is at your own risk.
9. Termination
We may terminate or suspend your account if:
You violate these Terms
You misuse messaging tools
You attempt malicious activity
Non-payment occurs
You may cancel subscriptions with proper notice.
10. Updates to Terms
We may update these Terms as needed.
Continued use of the platform means you accept the updated Terms.
11. Contact Us
For questions about these Terms, contact:
[email protected]